Support Policy

Effective Date: August 2, 2026

Welcome to Integrated Print Services ("Integrated Print Services," "we," "our," or "us").

This Support Policy explains how we provide assistance to prospective customers and business clients, including how to contact us, what types of support we provide, our business hours, expected response times, and general support procedures.

This Support Policy should be read together with our:

• Service Terms
• Terms of Use
• Privacy Policy
• Cookie Policy
• Disclaimer

1. Our Support Commitment

At Integrated Print Services, we are committed to providing professional, responsive, and business-focused support.

Our goal is to help businesses maintain reliable printing environments through clear communication, practical guidance, and timely assistance.

We strive to provide every customer with a consistent and professional support experience.

2. Business Hours

Our standard business hours are:

Monday – Friday
8:00 AM – 6:00 PM

Saturday
8:00 AM – 12:00 PM

Sunday
Closed

Support requests submitted outside business hours will be reviewed during the next available business day.

3. How to Contact Us

You may contact our support team through any of the following methods:

Website
https://integratedprint.services

Email
info@integratedprint.services

Phone
1 (888) 469-8630

Online Contact Form
Available through our website.

4. Types of Support We Provide

Our team may assist with inquiries relating to:

• Printer management services
• Consultation requests
• Printer fleet assessments
• Printer installation planning
• Office printer configuration guidance
• Network printer deployment
• Supplies planning
• Consumables management
• Workflow optimization
• General business inquiries
• Existing customer service requests

Support availability may vary depending on the nature and scope of the request.

5. Response Expectations

We strive to acknowledge business inquiries as quickly as reasonably possible during our operating hours.

Our goals are to:

• Respond to most inquiries on the same business day.
• Prioritize consultation requests whenever practical.
• Keep customers informed if additional time is required.
• Communicate clearly throughout the support process.

Response times may vary during periods of high demand, holidays, or when additional information is needed.

6. Support Process

Our typical support process includes:

Initial Contact

We receive your inquiry through phone, email, or our website.

Information Review

We review the details provided to better understand your business needs.

Assessment

Where appropriate, we may request additional information about your printing environment, equipment, or business requirements.

Recommendation

We provide guidance, recommendations, or discuss appropriate service options.

Follow-Up

When necessary, we continue communication until the inquiry has been appropriately addressed or the next agreed step has been identified.

7. Customer Responsibilities

To help us provide efficient support, we ask customers to:

• Provide accurate contact information.
• Clearly describe the issue or request.
• Include relevant printer models when known.
• Identify any error messages if applicable.
• Respond to requests for additional information in a timely manner.
• Notify us if priorities or project requirements change.

Providing complete information helps reduce delays and improves the quality of our assistance.

8. Escalation

If an inquiry requires additional review or specialized attention, it may be escalated internally for further assessment.

We will make reasonable efforts to keep customers informed throughout the process.

9. Service Availability

Support availability may be affected by:

• Business hours
• National holidays
• Project scheduling
• Customer availability
• Third-party services
• Circumstances beyond our reasonable control

We will make reasonable efforts to communicate any significant delays.

10. Support Limitations

Our support services do not include:

• Manufacturer warranty administration
• Representation on behalf of printer manufacturers
• Legal or financial advice
• Support for unrelated third-party products or services
• Services outside an agreed scope of work unless separately arranged

Integrated Print Services is an independent printer management company and is not affiliated with or authorized by printer manufacturers unless expressly stated otherwise.

11. Communication Standards

We are committed to professional and respectful communication.

We ask that all interactions with our team remain courteous and constructive.

Abusive, threatening, discriminatory, or unlawful behavior may result in communication being limited or discontinued where appropriate.

12. Continuous Improvement

We regularly review our support processes to improve responsiveness, communication, and overall customer experience.

Customer feedback is welcomed and helps us identify opportunities to improve our services.

13. Changes to This Policy

We may update this Support Policy from time to time to reflect changes in our business operations, support procedures, or legal requirements.

The latest version will always be published on this page with an updated Effective Date.

14. Contact Us

If you have questions regarding this Support Policy or need assistance, please contact us.

Last updated: August 2, 2026