Refund & Cancellation Policy

Effective Date: August 2, 2026

Welcome to Integrated Print Services ("Integrated Print Services," "we," "our," or "us").

This Refund & Cancellation Policy explains how cancellations, refunds, payment adjustments, and consultation requests are handled for services provided through:

https://integratedprint.services

This policy should be read together with our:

• Service Terms
• Terms of Use
• Privacy Policy
• Cookie Policy
• Support Policy

1. Purpose

We believe in maintaining transparent business relationships by clearly communicating how cancellations and refund requests are handled.

Our goal is to be fair to our customers while recognizing that professional services require planning, scheduling, and the allocation of business resources.

2. Services Covered

This policy applies to professional business services offered by Integrated Print Services, including but not limited to:

• Printer Fleet Management
• Printer Installation Assistance
• Office Printer Configuration
• Network Printer Deployment
• Printer Performance Monitoring
• Preventive Maintenance Coordination
• Supplies Planning
• Workflow Optimization
• Print Environment Assessments
• Business Consulting
• Consultation Services

3. Consultation Requests

Initial consultations may be requested through:

• Our website
• Email
• Telephone

Submitting a consultation request does not create a contractual relationship and does not guarantee service availability.

Either party may decline to proceed following the initial consultation.

4. Cancellation of Scheduled Consultations

If you need to cancel or reschedule a scheduled consultation, we kindly request that you notify us as early as reasonably possible.

Providing advance notice helps us make appointment times available to other businesses.

Whenever possible, we will work with you to arrange an alternative appointment.

5. Project Cancellations

For services involving planning, assessments, implementation, or ongoing business engagements:

• Cancellation requests should be submitted in writing by email.
• Any work already completed prior to cancellation may be considered when determining any payment adjustments.
• Cancellation of future scheduled work does not automatically entitle a customer to a refund for services that have already been performed.

6. Refund Eligibility

Refund requests are reviewed individually based on the specific circumstances of each engagement.

Factors considered may include:

• Services delivered
• Project stage
• Work completed
• Contractual agreements
• Applicable legal requirements

Where a refund is approved, it may be full or partial depending on the work already performed.

7. Non-Refundable Services

Unless otherwise required by applicable law or agreed in writing, refunds are generally not available for:

• Services that have already been completed.
• Time spent on completed consultations.
• Completed assessments or evaluations.
• Customized planning or consulting work already delivered.
• Services specifically created or tailored for a customer's business.

8. Payment Disputes

If you believe an invoice or payment was processed incorrectly, please contact us promptly.

We encourage customers to communicate directly with us before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the matter.

9. Processing Approved Refunds

If a refund is approved:

• It will generally be returned using the original payment method whenever reasonably possible.
• Processing times may vary depending on the payment provider or financial institution.
• We will notify you once the refund has been initiated.

10. Changes to Scheduled Services

Business requirements sometimes change.

Where practical, we will work with customers to:

• Reschedule appointments
• Modify project timelines
• Adjust implementation schedules
• Update service plans

Availability for revised dates cannot be guaranteed and will depend on scheduling and resource availability.

11. Circumstances Beyond Our Control

Occasionally, services may be delayed or rescheduled due to circumstances beyond either party's reasonable control, including:

• Severe weather
• Utility or internet outages
• Government restrictions
• Third-party service interruptions
• Other unforeseen events

When possible, we will communicate any changes promptly and work with customers to arrange alternative scheduling.

12. Customer Responsibilities

To help avoid unnecessary delays or cancellations, customers should:

• Provide accurate contact information.
• Respond promptly to requests for additional information.
• Provide access to relevant equipment or systems when required.
• Inform us of scheduling changes as early as possible.
• Designate an appropriate business contact for the engagement.

13. Changes to This Policy

We may update this Refund & Cancellation Policy periodically to reflect changes in our services, business practices, or legal obligations.

The latest version will always be published on this page with an updated Effective Date.

Continued use of our services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions regarding this Refund & Cancellation Policy or wish to discuss a cancellation or refund request, please contact us.

Last updated: August 2, 2026